Zhik Powerpads - Lightweight Hiking Aids

We offer standard and expedited shipping options. Shipping costs are based on the size and weight of the items, as well as the destination. The exact shipping cost will be displayed during the checkout process once you have entered the shipping address. We offer free standard shipping for orders over a certain value.

Delivery times for regular-sized items depend on the selected shipping method and the destination.

Standard shipping typically takes 3-7 business days, while expedited shipping can take 1-3 business days.

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.

If you need to change your shipping address or method after placing an order, please contact our customer support team as soon as possible.

While we will make every effort to accommodate your request, we cannot guarantee changes can be made once an order has been processed and shipped. If the order has already been shipped, you may need to contact the shipping carrier directly to request any changes.

Shipping costs for oversize items are calculated based on the size, weight, and destination of the order. For local deliveries in the northeastern part of America and major sailing events in Canada and the United States, we offer a flat rate or free shipping depending on the event or location. The shipping cost will be displayed during the checkout process once you have entered the shipping address.

Delivery times for oversize items may vary based on the destination and our delivery schedule for local and event deliveries. Generally, local deliveries within the northeastern part of America can be expected within 3-7 business days, while deliveries to major sailing events in Canada and the United States will align with the event dates. Once your order is shipped, you will receive a tracking number to monitor its progress.

Yes, you can choose to pick up your oversize item order at a major sailing event in Canada or the United States. During the checkout process, simply select the event and pick-up option. We will notify you when your order is ready for pick-up at the event, and you can collect it at our designated booth or location. Please note that you will need to present a valid ID and your order confirmation at the time of pick-up.

If you find an identical product offered at a lower price by another retailer, simply contact our customer service team with the details. We will verify the information and, if it meets our price match criteria, we will match the competitor's price for the same product.

To qualify for our Price Match Warranty, the competitor's product must be identical in terms of brand, model, size, color, and condition. The competitor must be an authorized dealer, and the lower price must be available and visible on their website. Additionally, the price match request must be submitted within a certain timeframe from the date of purchase, as specified in our policy.

Yes, there are some exclusions to our Price Match Warranty. We do not offer price matches for items sold through auction websites, unauthorized dealers, or when the price is part of a special promotion, such as bundle deals, clearance sales, or limited-time offers. For a complete list of exclusions, please refer to our Price Match Warranty policy on our website.